Event Support Team Ltd (EST) Privacy Notice for The Hawthorns Stadium Parking Online Ticketing

  • This Privacy Notice explains how personal information is going to be used, what for, who it will be shared with and why. It should be read alongside, and in addition to, our Terms and Conditions, which can be found at: terms and conditions .

Why we collect Personal data about you

We collect and hold personal information relating to your purchase of tickets and parking for the The Hawthorns Stadium Parking.

We use this information to:

  • Process your booking whether you are purchasing a festival ticket or a parking space.
  • Collect payment of parking space fees from you on behalf of our parking space owners
  • Make general improvements to our site and the services we offer

What personal data will we collect about you

  • Name
  • Contact details
  • Car registration number – where parking is purchased
  • Payment information needed to process your purchase
  • Postcode – the first 4 digits will be used for pre-event travel planning; in each case, in accordance with this privacy policy.

Who we share your personal data with

We will share data with:

  • Stripe who process payments made over the Website - to enable third party payment providers to process user payments and refunds;

How long will we keep your information

We will only keep your information for as long as we need to, so we can give you the service you need, unless we must keep it for legal reasons.

Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.

Transferring your information outside of Europe for UK users

  • As part of the services offered to you through the Site, the information you provide to us may be transferred to countries outside of the European Union (EU). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU or one of our service providers is in a country outside of the EU. We may also share information between group companies, which may be in countries worldwide. These countries may not have similar data protection laws to the UK. If we transfer your information outside of the EU in this way, we will take steps with the aim of ensuring that your privacy rights continue to be protected as outlined in this privacy policy.
  • If you use the Site while you are outside the EU, your information may be transferred outside the EU to provide you with those services.

Data that is collected automatically

When you access hawthornsparking we will collect the following Data automatically:

  • IP address

Your rights

You have the right to:

  • Ask to see the personal information we hold about you
  • Ask us to change information we hold about you if it is wrong
  • Ask us to delete the information we hold about you
  • Ask us to limit the way we use your personal Information
  • Data portability (have your data transferred to another Authority)
  • Complain to the Information Commissioner’s Office

To exercise any of these rights please contact us via this e-mail address: info@estuk.co.uk.

Where personal data is processed on the basis of consent, you will have the right to withdraw that consent. However, Event Support Team process personal data that it is necessary to do so in order to comply with our legal obligations and to enable us to perform tasks carried out in the public interest.


You have the right to submit a complaint if you are unhappy with the way your request is handled or disagree with a decision made by Event Support Team regarding your personal data. In these circumstances please contact info@estuk.co.uk and request of review of the decision.

If you are not satisfied with the outcome of your complaint you may wish to apply to the Information Commissioners Office at:

Information Commissioner's Office Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF